Shipping Policy

Quick summary: Houston Drip Factory ships within the United States from Houston, Texas. Orders are processed within 2 business days and typically arrive in 3–7 business days. Standard shipping is $5 and Express is $15, with a free shipping option available at checkout on orders over $100. Local Houston pickup is available on request.

Processing Time

Orders are verified and prepared within 2 business days of a completed checkout. Because many items are authenticated before they leave us, processing may take slightly longer during drops, holidays, or high-demand releases. You will receive an email once your order ships or is ready for pickup.

Shipping Methods and Rates

• Standard Shipping — $5, arrives in 3–7 business days.
• Express Shipping — $15, expedited delivery.
• Free Shipping — available to select at checkout on orders over $100.

You choose your shipping method at checkout before you pay, and the available methods and rates are shown based on your cart total. Free shipping appears as a selectable option once your order qualifies.

Delivery Estimates

Most domestic orders arrive within 3–7 business days after they ship. Delivery estimates are not guaranteed and can be affected by the carrier, weather, and address verification. Business days are Monday through Friday, excluding U.S. holidays.

Order Tracking

Once your order ships, we send a confirmation email with a tracking number. You can also track your order using the order number on the thank-you page or in your account orders page.

Local Pickup

Houston-area customers can arrange local pickup instead of shipping. Pickup orders must be collected within two weeks of the original purchase date; see the Return and Exchange Policy for the pickup grace period and restocking terms.

Where We Ship

We currently ship within the United States only. We are unable to ship to international addresses, P.O. boxes, or APO/FPO/DPO addresses. Please use a valid U.S. street address at checkout so your order is not delayed or declined.

Wrong Address, Lost, or Damaged Packages

Please make sure your shipping address is correct at checkout — we are not responsible for orders sent to an address entered incorrectly. If your package is lost or arrives damaged, contact our customer service team right away with your order details and photos so we can open a claim with the carrier and make it right.

Questions about shipping or a specific order? Reach us through the Contact Us page.