Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page of Houston Drip Factory! We understand you may have questions about our products, shipping, returns, etc. This page is designed to provide you with the information you need to make informed decisions about your purchases. Browse our FAQ section to find answers to common questions, or contact us if you need additional assistance. Our team is here to help and is committed to providing you with the best shopping experience.
What is Houston Drip Factory?
Houston Drip Factory is an online store offering fashionable apparel and accessories for men and women, including the latest sneaker brands and clothing lines designed by musicians and popular brands. We also offer consignment services, memberships, and host in-person pop-up shops in Houston, Texas.
What products does Houston Drip Factory offer?
Houston Drip Factory offers a wide selection of fashionable apparel and accessories for men and women, including the latest sneaker brands and clothing lines designed by musicians and popular brands, as well as concert merchandise, video game consoles, and women's purses and accessories.
What is the return & exchange policy for Houston Drip Factory?
Our return policy can be found on the website and is available for review at any time. Please note that all returns and exchanges are subject to our return and exchange policy, which may include certain conditions and restrictions. If you have any questions or concerns, please don't hesitate to reach out to us on our Contact Us page.
What is the cancellation policy for Houston Drip Factory?
Please note that if the order has already been processed or shipped, it cannot be canceled. In such cases, the customer would need to follow our return and exchange policy for any further action. To request a cancellation, please reach out to our customer service team through the contact information provided on our website. We will do our best to assist you with your request, but please note that cancellations are subject to availability and cannot be guaranteed.
How do I become a member and what are the benefits?
Becoming a member at Houston Drip Factory is easy! Simply sign up on our website and create an account. As a member, you will receive access to exclusive discounts and offers, early access to new releases, and invitations to local and travel events. You will also be able to connect with other fashion-conscious individuals in our Discord group. Don't miss out on the opportunity to be a part of our community!
What is the Houston Drip Factory Discord group?
Our Discord group is a community of fashion-conscious individuals who connect and share their love of fashion. Membership in our Discord group is included with Houston Drip Factory membership.
How do I sell items on your consignment service?
To sell items on our consignment service, you need to first become a consignor by filling out our consignment agreement form. Once your form has been approved, you can start listing your items on our website. To ensure the best possible experience for our customers, all consigned items are carefully inspected and must meet our standards for quality and condition. We handle all the sales, shipping, and customer service, and you receive a percentage of the sale price for each item that sells. The consignment period lasts for 90 days, and you can choose to pick up any unsold items at the end of the period or have them donated to a local charity. If you have any questions about our consignment service, please don't hesitate to contact us.
How can I stay updated with new arrivals and promotions?
To stay updated with new arrivals and promotions at Houston Drip Factory, you can sign up for our email newsletter, follow us on social media platforms such as Instagram, Facebook, and Twitter, and visit our website regularly. You can also become a member of our store and receive exclusive offers, discounts, and invitations to local and travel events. Additionally, you can join our Discord group and connect with other fashion-conscious individuals to stay in the loop on the latest trends and styles.
Do you have a physical store?
No, we currently do not have a physical store. However, we do host pop-up events in the Houston area where customers can meet us in person. Houston based customers can schedule pick up if they would rather pick up than pay for shipping costs.
Does Houston Drip Factory host in-person events?
Yes, Houston Drip Factory hosts in-person pop-up shops at local bars and community events in Houston, Texas. All local events will be listed in the Houston Drip Factory Discord community.
What is the payment method for Houston Drip Factory?
Houston Drip Factory accepts major credit cards, PayPal, Bitcoin and other cryptocurrencies as forms of payment.
Why do I have to provide an ID for my order?
All credit card orders that total $300 or more will have to provide both a copy of the valid ID that matches the name on the order and credit card that was used to make the purchase.
This policy is in place to ensure the safety of our customers and to prevent fraudulent activity. If an order meets the criteria, Houston Drip Factory will contact the customer directly to request the necessary documentation. Failure to provide this documentation may result in the order being canceled.
Do you offer international shipping?
Yes, we offer international shipping. Customers can select their preferred shipping method during checkout and the shipping cost will be calculated based on the destination, weight, and size of the items being shipped. For international orders, customers may be responsible for paying any customs, duties, or taxes that are required by the destination country.
How can I contact customer service?
To contact customer service, you can reach out to us through our website's Contact Us page. You can submit a support ticket with your inquiry, and one of our customer service representatives will get back to you as soon as possible. You can also reach us via email or phone if you prefer, and our contact information can be found on our website. Our goal is to provide you with prompt and helpful support, so don't hesitate to reach out if you have any questions or concerns.
Can I customize or personalize products?
Unfortunately, at this time we do not offer customization or personalization services for our products. However, we are always working to improve our offerings and services, so this may be something we offer in the future. In the meantime, we encourage you to take a look at our extensive selection of fashionable apparel and accessories, and if you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.