Return and Exchange Policy

Quick summary: Houston Drip Factory items are final sale and are not eligible for cash or card refunds. We may approve an exchange or store credit within 7 days of delivery when the item is unworn, unused, in its original packaging, and approved by our customer service team. If we made a fulfillment mistake, the item arrives defective, or there is an authenticity issue, contact us right away so we can make it right.

Final Sale

All products are final sale. Because many items are limited, authenticated, consigned, or one-of-one, purchases cannot be returned for a refund after checkout is complete. Please review product photos, size, condition, and listing details before placing your order.

Approved Exchanges or Store Credit

Exchanges or store credit are reviewed case by case. To request review, contact our customer service team within 7 days of receiving your purchase. Approval is not guaranteed and depends on the item category, condition, and original listing details.

Conditions for Exchange Review

• The item must be in its original, unused condition with all original packaging, accessories, and tags attached.
• Items with obvious wear, makeup, animal hair, dander, deodorant, perfume, smoke odor, damage, or similar product stains may be denied.
• Sneakers must be returned with the original box and any included laces, tags, inserts, or accessories.

Exceptions

• Sale items, shoe cleaners, gift cards, and digital items are final sale.
• Items marked preowned, consigned, or one-of-one may be ineligible for exchange unless Houston Drip Factory made a listing or fulfillment error.

Authenticity Issues

If there is an authenticity issue with a product, we will accept the item back as long as it is unworn. Contact our customer service team with your order details and photos, and see the Authentication Guarantee for how items are verified before fulfillment.

Restocking Fee and Pickup Orders

A restocking fee may apply only to approved exchanges, store-credit exceptions, canceled pickup orders, or orders that are not picked up within the required window. Pickup orders must be collected within two weeks of the original purchase date and may be subject to a 20% restocking fee after that grace period. Restocking fees are waived when the issue is caused by a Houston Drip Factory fulfillment error, such as shipping the wrong item.

If you have questions about an order, contact our customer service team before sending anything back. Unauthorized returns may be refused.