We understand that returns and exchanges can be important to our customers. To ensure a seamless process, please review our full Return and Exchange Policy for all the details, including conditions for exchange, exceptions, and restocking fees. Our customer service team is always here to help if you have any questions.

By placing an order on the Houston Drip Factory website, you confirm that your shipping address must match the full billing address of the credit card used for the purchase. We do not accept orders addressed to P.O. boxes or APO/FPO/DPO addresses. You also agree to the use of your personal data to process your order, support your experience on the website, and for other purposes as described in this Privacy Policy. All orders are subject to product availability. In the event that an item is out of stock, we will inform you as soon as possible and offer you the option to either wait for the item to be restocked or to cancel your order. Payment must be received in full before the shipment of your order. Shipping charges and delivery times are outlined in our shipping policy, and our return and refund policy is outlined in detail on our website. By placing an order on the Houston Drip Factory website, you agree to these terms and conditions and our policies as outlined.