Below is the shipping policy for Houston Drip Factory.
1. Shipping rates & costs
Shipping costs are located on the product page and vary by the type of item. Customers may also elect to pick up items locally.
2. Shipping methods and delivery times
Please allow 2-3 days for handling and appropriate shipping time.
3. Shipping restrictions
We ship throughout the US. We will do our best to ship internationally, if there are any issues, we will reach out to the customer directly.
4. Missing or lost packages
There are several reasons why a package gets lost or becomes a delivery exception, and most of the times it is out of your control. If a package goes missing please report missing or lost packages ASAP.
5. International shipping
Customer is responsible for customs and import duties. Customer is responsible for international taxes, charges, and any additional fees.
6. Return and exchange information
Please see our return and exchange policy for details such as how long it takes to process a return and when you can expect a full refund according to the refund policy.